Shipping policy

99FAB® ships all products that are eligible for U.S. delivery to the 48 contiguous United States. Select products may also be shipped to Canada, the European Union, the United Kingdom, Australia, New Zealand, and other supported international destinations.

Shipping availability depends on the individual product, fulfillment location, and destination. We do not offer worldwide shipping, and not every product can be delivered to every country shown in the Shopify checkout country selector.

We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, or other Armed Forces addresses.

Last updated: September 3, 2026

Shipping Policy:

U.S. Shipping Destinations:

We ship within the 48 contiguous United States.
We do not ship to Alaska or Hawaii.
We do not ship to Puerto Rico or other U.S. territories.
We do not ship to APO, FPO, DPO, or other Armed Forces addresses.
We do not ship to P.O. box addresses.

Shopify checkout may display countries, states, territories, or military regions that are not included in our shipping profiles. If a destination is unsupported, no available shipping method will be displayed after the customer enters the complete delivery address.

International Shipping Destinations:

Select products may be shipped to Canada, the European Union, the United Kingdom, Australia, New Zealand, and other supported destinations.
International availability varies according to the product, fulfillment location, and delivery address.
A destination appearing in the Shopify checkout selector does not guarantee that a particular product can be delivered there.
If no shipping method appears after entering the complete delivery address, the product is not available for delivery to that destination.

Free Shipping:

Contiguous United States: All products available for delivery to the 48 contiguous United States include free standard shipping.
Canada: Select products also qualify for free standard shipping to Canada. Please review the individual product page and available checkout options for confirmation.
Other International Destinations: Shipping charges may apply to products delivered outside the contiguous United States and Canada. Available shipping charges are displayed during checkout after a supported delivery address is entered.
Expedited Shipping: Faster paid shipping options may be available for certain products. Availability and charges depend on the product, fulfillment location, carrier, and destination.

Product Availability:

99FAB® regularly updates product availability to provide customers with accurate inventory information.
Most orders proceed normally after payment and order verification. However, inventory may occasionally change before processing is completed.
An order-confirmation email confirms that we have received the order. A separate shipping-confirmation email will be sent when the order has shipped.
In the rare event that a product becomes unavailable after an order is placed, we will notify the customer promptly.
The customer may select an available alternative, accept a revised estimated shipping date when applicable, or cancel the unavailable item for a full refund to the original payment method.
No processing, cancellation, or restocking fee applies when an item cannot be fulfilled by 99FAB®.

Order Processing Time:

Non-Customized Products: Orders typically ship within 1–3 business days after successful payment and order verification.
Customized and Personalized Products: These products normally require 5–9 working days for processing before shipment.
Peak Seasons and Promotional Periods: Processing may take longer during holidays, peak seasons, major promotions, severe weather, or other periods of unusually high order volume.
Processing time is separate from carrier transit time. The estimated delivery period begins after the order has been processed and transferred to the shipping carrier.

Shipping Methods:

Available shipping methods depend on the product, fulfillment location, package size, weight, and destination.
Most smaller products are shipped using standard parcel services such as UPS, FedEx, or USPS.
Larger furniture and oversized products may be shipped through an LTL freight carrier.
Available shipping methods, charges, fulfillment information, and estimated transit times may be displayed on the product page or during checkout.
Only the shipping methods available for the product and delivery address will be offered during checkout.

Delivery Time:

Products Shipped From a U.S. Location: Standard parcel shipments normally arrive within 3–5 business days after processing.
LTL and Oversized Freight: Larger furniture and oversized products may take up to 21 days for delivery after processing due to freight handling, terminal transfers, appointment scheduling, and the destination location.
Distant Fulfillment Locations to the United States or Canada: Products shipped from distant locations normally require approximately 12–18 working days for delivery after processing.
Distant Fulfillment Locations to Europe or Oceania: Delivery normally requires approximately 15–28 working days after processing.
Expedited Distant-Location Delivery: When available, expedited shipping to the United States or Canada normally requires approximately 10–15 working days after processing.

Business and working days exclude weekends and applicable public or carrier holidays. All delivery dates are estimates and may be affected by carrier operations, weather, customs clearance, destination access, freight appointment availability, or other circumstances outside our direct control.

Parcel Delivery:

Standard parcel orders are generally shipped through UPS, FedEx, or USPS.
Parcel deliveries are normally completed without an appointment or signature unless the carrier, product, order value, or destination requires one.
The carrier may leave the shipment in a location it considers secure when a signature is not required.
Customers should monitor the tracking information and make appropriate arrangements to receive or secure the shipment.

LTL Freight Delivery:

Large furniture and oversized products may be shipped using LTL (Less Than Truckload) freight.
Standard LTL delivery is generally curbside delivery unless the product page, shipping option, or written order confirmation specifically states otherwise.
Curbside delivery does not normally include bringing the product inside, carrying it upstairs, assembling it, installing it, or removing packaging.
A valid and reachable telephone number is required for freight orders.
The freight carrier will normally contact the customer before delivery to schedule an appointment.
An adult may be required to be present to inspect and sign for the shipment.
Customers must notify 99FAB® before ordering if the delivery location has limited access, narrow roads, restricted truck access, stairs, gates, or other conditions that may affect freight delivery.

White-Glove and Special Delivery Services:

White-glove, room-of-choice, threshold, assembly, or other enhanced delivery services are not automatically included with standard parcel or LTL shipping.
These services are only included when they are specifically displayed on the product page, selected during checkout, purchased separately, or confirmed by 99FAB® in writing.
The exact services included will depend on the selected delivery option and carrier.

Freight Delivery Inspection:

Customers should inspect freight shipments and packaging before signing the delivery receipt.
Any visible damage, missing cartons, crushed packaging, punctures, tears, or other concerns should be clearly noted on the carrier’s delivery receipt.
If the shipment appears severely damaged, the customer should refuse delivery and contact 99FAB® immediately.
Customers should photograph the product, shipping box, packaging, shipping labels, and visible damage before the carrier leaves whenever possible.
Do not assemble, install, modify, or discard a damaged product or its packaging before receiving instructions from 99FAB®.
Damage and delivery-related claims are handled according to our Return & Refund Policy.

Tracking Information:

Once an order has shipped, the customer will receive a shipment-confirmation email containing the available carrier and tracking information.
Please allow up to 48 hours after shipment confirmation for the carrier’s tracking system to display movement or updated information.
For LTL freight orders, tracking may be provided as a freight reference number, PRO number, bill of lading number, or carrier contact information.
Customers can also use our Order Tracking page when tracking information is available.

Multiple Shipments:

Orders containing multiple products may be fulfilled from different locations.
Products may arrive in separate packages and on different delivery dates.
Customers will receive separate tracking information for each shipment when available.
A partial shipment does not necessarily mean that the remaining products are missing or canceled.

Shipping Delays and Product Unavailability:

Delivery and processing estimates are based on the information available when the order is placed.
If we learn that an order cannot ship within the originally stated timeframe, we will notify the customer and provide a revised estimated shipping date when one is available.
The customer may agree to the revised shipping date or cancel the affected item or order.
If the customer does not accept the delay, the affected item or order will be canceled and fully refunded to the original payment method.
If 99FAB® cannot fulfill an order, the customer will receive a full refund for the unfulfilled item, including any applicable shipping, handling, or service charges associated with that item.
No processing fee, cancellation fee, or restocking fee applies when an order is canceled because 99FAB® cannot fulfill or ship it as promised.
Store credit will not replace an original-payment refund unless the customer voluntarily requests store credit.

Delivery Address Requirements:

Customers are responsible for providing a complete and accurate delivery address, email address, and telephone number.
Address changes are not guaranteed after an order has entered processing.
We cannot deliver to P.O. boxes, APO/FPO addresses, Armed Forces addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Additional carrier charges resulting from an incorrect address, incomplete address, address correction, restricted access, unsuccessful delivery attempt, missed freight appointment, storage, redelivery, or customer-requested rerouting may be charged to the customer when applicable.
Customers should contact hello@99fab.com immediately if they discover an address error.

Missed and Unsuccessful Deliveries:

Customers are responsible for being available for scheduled freight deliveries.
If a customer misses a confirmed freight appointment, the carrier may charge redelivery, storage, or appointment-rescheduling fees.
If a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal without documented damage, or failure to schedule or accept delivery, applicable return freight and restocking costs may be deducted from an approved refund.
No customer-caused delivery or restocking fees apply when the delivery failure was caused by an error by 99FAB® or the shipping carrier.

Lost, Missing, or Delayed Shipments:

If a shipment does not arrive within its estimated delivery period, contact us so we can investigate with the shipping carrier.
If a shipment is confirmed lost, undeliverable, or delivered to the wrong destination, 99FAB® may provide a replacement or issue a full refund to the original payment method.
If tracking shows “delivered” but the shipment cannot be located, the customer should first check the delivery area, household members, neighbors, building management, and any available carrier delivery details.
99FAB® may require a carrier investigation, delivery-confirmation review, police report, or other reasonable verification before determining the appropriate resolution for a shipment marked as delivered.
Lost, damaged, undelivered, and missing-shipment claims are handled according to our Return & Refund Policy.

International Shipping:

International shipping is available only for select products and supported destinations.
International orders may be subject to customs duties, import taxes, brokerage charges, handling charges, and other fees imposed by the destination country or carrier.
Unless checkout specifically states otherwise, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customers are responsible for confirming that the ordered products can legally be imported into and used within the destination country.
Customs inspections and clearance procedures may delay delivery beyond the estimated timeframe.
99FAB® is not responsible for customs delays, government restrictions, or import charges imposed by the destination country.

Return and Refund Information:

Shipping damage, lost packages, undelivered orders, product unavailability, cancellations, returns, and refunds are governed by our separate Return & Refund Policy.