Return & Refund Policy:
General Returns:
- We accept returns within 14 days of delivery for most items. Buyers are responsible for return shipping costs.
- Returns are only accepted for damaged, defective, or undelivered items. We do not accept returns for change of mind.
- Customized items, such as personalized engravings, are final sale and cannot be returned or refunded.
- For certain products such as shoes, dog collars, and other items where selecting the correct size is crucial, we do not accept returns or issue refunds if the wrong size is selected by the customer. If a return is necessary due to sizing issues, the customer must cover the return shipping costs and place a new order for the correct size. This policy is in place to ensure that products with sizing discrepancies cannot be reused for selling purposes.
Refunds:
- Refunds are issued in the form of store credit, which can be used to purchase any product on our site. If a customer prefers a refund to their original payment method, a 5% processing fee will be deducted.
- A 20% restocking fee may apply to cover credit card fees and other expenses associated with returns.
Return Process:
- To initiate a return, please contact us at hello@99fab.com with your order number and reason for return. Returns without prior confirmation will not be eligible for a refund.
- Customers must notify us of any issues with customized items within 48 hours of delivery to qualify for a replacement.
- Please note that return shipping addresses may vary, and confirmation is required before sending any items back.
Damaged or Faulty Items:
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If a product arrives damaged or defective, we cover the cost of replacement including return shipping. Please notify us within 48 hours of delivery with supporting evidence. After this period, we do not accept returns or refunds for damaged items.
Reporting Damage After Delivery
- To report damage to furniture or large décor items during transit, please open a support ticket within 48 hours of delivery.
- Any reports submitted after this timeframe may regrettably not be acted upon from our end. We kindly request that you send an email to hello@99fab.com with detailed photos of the reported damage, including images of the box and packaging as received, along with any other relevant details.
Non-Returnable Items:
- Assembled Furniture: Furniture items that have been assembled are non-returnable.
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Customized Items: Items that have been customized, such as those with personalized engravings, cannot be returned unless they are faulty or defective. It's essential for customers to provide accurate information for customizations to avoid issues.
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Gift Cards: Gift cards are non-refundable, and all sales are final. Once purchased, they cannot be returned or exchanged for cash or other products.
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Certain Items: Some specific items, like electronics and LED bulbs, cannot be returned if they have been opened and used. The LED flame bulb, a flagship product, comes with a security seal labeled "Genuine 99FAB® Product." If this seal is broken, returns or refunds are not accepted unless the item is found to be damaged or faulty upon opening. Additionally, for certain products such as shoes, dog collars, and other items where selecting the correct size is crucial, we do not accept returns or issue refunds if the wrong size is selected by the customer. If a return is necessary due to sizing issues, the customer must cover the return shipping costs and place a new order for the correct size. This policy is in place to ensure that products with sizing discrepancies cannot be reused for selling purposes.
- Power Source Compatibility: The 99FAB® LED flame bulb is available in two types of power sources: AC and DC 12 volts. It is crucial for customers to carefully check the product name and description before placing an order to ensure they select the correct power type. If a customer selects the wrong power type, we do not accept returns or issue refunds. It's important to note that if a DC 12-volt bulb is plugged into an AC power source, it will burn out immediately. In such cases, we do not provide any refund, return, or warranty coverage for damage resulting from the use of the wrong power source. Customers are responsible for ensuring the compatibility of the power source with their intended use to avoid any issues.
- Base Type and Size Compatibility: The 99FAB® LED flame bulb is offered with two base types: E26, which is the standard base, and E12, which is the candelabra base. It is imperative for customers to accurately select their preferred base type when making a purchase. If a customer selects the wrong base type and subsequently finds themselves unable to use the product, we do not accept returns or issue refunds. It is essential that customers carefully read the product description, which includes details about the bulb's dimensions and size, to ensure compatibility with their fixtures. We emphasize that it is the customer's responsibility to verify that the bulb will fit into their fixture before making a purchase. If the bulb does not fit, we do not accept returns or issue refunds for this reason. It is crucial for customers to take these factors into consideration to avoid any inconvenience or dissatisfaction with their purchase.
Contact Us: If you have any questions about our Return/Refund Policy, including inquiries regarding gift cards, please reach out to us at hello@99fab.com.
*LTL/White Glove Delivery does require a designated date and signature for delivery. When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please set up a day and time that works best for you.
