At 99FAB®, we provide a diverse range of premium home furnishing and decor items to elevate your living spaces. From stylish accent chairs and dining sets to luxurious bedding, lighting fixtures, and decorative accessories, our extensive collection caters to all your home furnishing needs.

In addition to our wide array of home furnishing essentials, we take pride in our flagship product, the "99FAB® LED Flame Effect Flickering Fire Light Bulb with Gravity Sensor." This innovative product boasts enhanced packaging and an improved IC, arriving in an intelligently designed vacuum-sealed package for optimal protection during transit.

Explore our curated selection of accent chairs, bar and restaurant furniture, bedroom essentials, dining room sets, lighting solutions, mattresses, outdoor furniture, sculptures, sofas, TV stands, and much more. With a focus on quality, style, and affordability, 99FAB® is your ultimate destination for creating inspired and inviting living environments.

No, at this time, 99FAB® exclusively operates as an online retail platform. We do not offer in-store sales or have physical retail locations. All orders must be placed online through our website, and we ship directly from our warehouses to your preferred delivery address. Our online platform provides a convenient and secure shopping experience, allowing you to browse and purchase our products from the comfort of your home.

As many of our furniture items require assembly, showcasing them in physical stores would not provide an accurate representation of the final product. Additionally, our focus on online sales allows us to reach a broader audience and offer competitive pricing. While we have office locations for administrative purposes, they are not equipped for retail sales and serve solely as operational centers.

At 99FAB®, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer convenient payment options such as Amazon Pay, Apple Pay, Google Pay, and Shop Pay. We also provide a "Buy Now, Pay Later" option with 0% interest for eligible purchases. Our checkout process is powered by Shopify Payments, in collaboration with Stripe, ensuring 100% secure transactions that are PCI compliant. Rest assured, your payment information is encrypted and protected with SSL secure technology, providing 256-bit SSL encryption for maximum security.

Placing an order at 99FAB® is simple and secure. Follow these easy steps:

• Click on the "ADD TO CART" button on the product page.
• Review your cart details and adjust item quantities if necessary.
• Click on the "CHECK OUT" button to proceed to checkout.
• Follow the on-screen instructions to enter your name, email, and shipping address.
• If your billing address differs from your shipping address, select "Use a different billing address."
• Enter your payment details and complete your order.
  Rest assured, our checkout process is 100% safe and secure, powered by the trusted Shopify platform.

Upon completing your order, all order details will be emailed to the email address provided during checkout. Please note that the order confirmation email may sometimes be filtered into your spam or junk folder by your email provider. If you do not see the email in your inbox, we recommend checking your spam or junk folder. To ensure timely delivery of our emails, please add our email address hello@99fab.com to your contact list or whitelist. Order confirmation emails are typically sent immediately, but it may take up to 10 to 15 minutes depending on server load.

Additionally, a tracking number will be emailed to you as soon as the tracking information becomes available.

Unfortunately, we are unable to cancel orders once they have been processed and/or shipped. If you wish to cancel your order before it is processed and/or shipped, please contact us immediately. Please note that cancellations made before processing/shipping may be subject to a 20% cancellation fee to cover restocking fees and charges incurred for refunds by credit card companies.

Your purchases may come from various locations and may arrive in more than one package. While we strive to consolidate items into one package whenever possible, you may receive multiple packages for a single order.

Please note that if your order consists of multiple items, especially if they are stored in different warehouses, it may result in split shipments. For instance, if you order two items where one is stocked in our US warehouse and the other in a Chinese warehouse, the US stocked item may be delivered within 3-5 days, depending on the specific product criteria. However, the item from the Chinese warehouse may take 12 to 28 working days to arrive.

While most orders are shipped in a single package, please be prepared for the possibility of split shipments based on the location and availability of the items in your order.

Unfortunately, delivery addresses cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.

If you've entered the wrong shipping address, please email us as soon as possible. While we may be able to accommodate changes, we cannot guarantee it. Our items are typically processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

Yes, we mention on each product page where the item can be shipped to, so customers can know before placing an order if the item ships to their country or not.

At 99FAB®, we are registered in the jurisdiction of Wyoming, USA. As a result, we only collect sales tax for orders shipped to addresses within Wyoming states. For orders shipped to other states in the USA or to Canada, we do not charge taxes at the point of sale. Additionally, select products are available for shipping to additional countries outside of the USA and Canada. However, regardless of the destination, please note that upon receiving your product, you may be subject to additional fees, including sales tax or customs duties, based on the tax and duty regulations of your country, state, or province. It is important for buyers to be aware of and adhere to their local regulations regarding these fees.

99FAB® primarily ships to the Contiguous United States for most products. However, select items can be shipped to countries within the Canada, EU, UK, Australia, and other regions. Please note that we do not offer worldwide shipping as we do not ship to certain countries. Additionally, please be aware that we do not ship to P.O. box addresses or Military APOs.

Yes, we offer free shipping on most items to the USA. Some items also qualify for free shipping to Canada. Please check individual product listings for shipping details.

Our processing time for orders is typically 3 days. After processing, items shipped from our US warehouse typically arrive within 3 to 5 working days. For items shipped from our distant warehouses (e.g., China, Taiwan, Vietnam), delivery may take 12 to 28 working days. Additionally, for larger furniture items that require LTL (Less Than Truckload) shipping, delivery may take up to 21 days due to the specialized nature of freight transport and handling. Please note that these timeframes vary based on the origin and size of the items in your order.

We store some products in distant warehouses to minimize costs, allowing us to offer very competitive prices on those items. This cost-saving measure ensures that customers receive the best value for their money. Furniture items are stocked in our US warehouse to ensure high quality and specialized maintenance, including dust and fungus prevention.

For specific shipping criteria, please check the individual product page. Not all products ship to international locations. To determine if international shipping is available for your item, add it to your cart and proceed to final checkout. Follow the on-screen instructions to view shipping options and accurate shipping times.

Yes, international customers should be aware that additional charges may be incurred when orders are processed through customs. These charges, such as import duties, taxes, and other customs fees, are not included in the item price or shipping charges. They are determined by the receiving country's customs office based on the listed value of the package. These charges are the buyer's responsibility and are collected by the delivering freight/shipping company. Please note that these charges are separate from shipping charges from 99FAB LLC.

Once the order is handed over to the shipping partner/courier, 99FAB has no control over any delays encountered during the shipping process. We recommend tracking your package using the provided tracking number.

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available. If you haven't received your tracking number within 10 days of purchase, please contact us at hello@99fab.com.

You can also track your order directly on our website here.

Upon the delivery of your order, we encourage you to take a moment to ensure that you have received all items as intended. In the unlikely event of any damage, we kindly ask you to retain all contents and packaging materials. Swiftly reach out to us, and we will take immediate action to address your concerns. Please notify us within 48 hours of delivery with supporting evidence. After this period, we do not accept returns or refunds for damaged items.

Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. However, LTL/White Glove Delivery do require a designated date and signature for delivery.

When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please setup a day and time that works best for you.

We accept returns within 14 days of delivery for most items. However, buyers are responsible for the return shipping costs. We only accept returns or issue refunds for damaged, defective, or undelivered items. Please note that we do not accept returns for change of mind.

For certain products such as shoes, dog collars, and other items where selecting the correct size is crucial, we do not accept returns or issue refunds if the wrong size is selected by the customer. If a return is necessary due to sizing issues, the customer must cover the return shipping costs and place a new order for the correct size. This policy is in place to ensure that products with sizing discrepancies cannot be reused for selling purposes.

At 99FAB, we aim to streamline the return process for our customers. We have multiple return addresses to facilitate efficient returns.

To initiate a return, please send us an email at hello@99fab.com with your order number to obtain the correct return address. It's crucial to confirm the return address via email as returning any item without confirmation will render it ineligible for a refund.

Once you've received confirmation and the correct return address, please proceed with returning the item within the designated timeframe as per our return policy.

At 99FAB, we prioritize customer satisfaction and strive to provide high-quality products. We offer refunds only in the event of a damaged or defective product upon delivery. We do not accept refunds or returns for change of mind.

For returns or refunds due to damage or defect, we charge a 20% restocking fee to cover credit card fees and other associated costs. This fee helps offset expenses, particularly for heavy items like furniture, dressers, and beds, which require significant shipping costs. As we offer free shipping, we cannot cover return shipment expenses.

In most cases, we issue store credit for returned items, which customers can use to purchase any product on our site. If the customer exceeds the store credit amount with their new purchase, they are responsible for paying the balance at checkout.

Should a customer insist on a refund to their original payment method, we charge a 5% fee to cover credit card and other payment processing fees. Please note that it may take up to 15 days for the refunded amount to reflect in the customer's bank account.

• Assembled Furniture: Furniture items that have been assembled are non-returnable.
• Customized Items: Items that have been customized, such as those with personalized engravings, cannot be returned unless they are faulty or defective. It's essential for customers to provide accurate information for customizations to avoid issues.
• Gift Cards: Gift cards are non-refundable, and all sales are final. Once purchased, they cannot be returned or exchanged for cash or other products.
• Certain Items: Some specific items, like electronics and LED bulbs, cannot be returned if they have been opened and used. The LED flame bulb, a flagship product, comes with a security seal labeled "Genuine 99FAB® Product." If this seal is broken, returns or refunds are not accepted unless the item is found to be damaged or faulty upon opening. Additionally, for certain products such as shoes, dog collars, and other items where selecting the correct size is crucial, we do not accept returns or issue refunds if the wrong size is selected by the customer. If a return is necessary due to sizing issues, the customer must cover the return shipping costs and place a new order for the correct size. This policy is in place to ensure that products with sizing discrepancies cannot be reused for selling purposes.
• Power Source Compatibility: The 99FAB® LED flame bulb is available in two types of power sources: AC and DC 12 volts. It is crucial for customers to carefully check the product name and description before placing an order to ensure they select the correct power type. If a customer selects the wrong power type, we do not accept returns or issue refunds. It's important to note that if a DC 12-volt bulb is plugged into an AC power source, it will burn out immediately. In such cases, we do not provide any refund, return, or warranty coverage for damage resulting from the use of the wrong power source. Customers are responsible for ensuring the compatibility of the power source with their intended use to avoid any issues.
• Base Type and Size Compatibility: The 99FAB® LED flame bulb is offered with two base types: E26, which is the standard base, and E12, which is the candelabra base. It is imperative for customers to accurately select their preferred base type when making a purchase. If a customer selects the wrong base type and subsequently finds themselves unable to use the product, we do not accept returns or issue refunds. It is essential that customers carefully read the product description, which includes details about the bulb's dimensions and size, to ensure compatibility with their fixtures. We emphasize that it is the customer's responsibility to verify that the bulb will fit into their fixture before making a purchase. If the bulb does not fit, we do not accept returns or issue refunds for this reason. It is crucial for customers to take these factors into consideration to avoid any inconvenience or dissatisfaction with their purchase.

If a product arrives damaged or defective, we cover the cost of replacement including return shipping. Please notify us within 48 hours of delivery with supporting evidence. After this period, we do not accept returns or refunds for damaged items.

Reporting Damage After Delivery

• To report damage to furniture or large décor items during transit, please open a support ticket within 48 hours of delivery.
• Any reports submitted after this timeframe may regrettably not be acted upon from our end. We kindly request that you send an email to hello@99fab.com with detailed photos of the reported damage, including images of the box and packaging as received, along with any other relevant details.

We typically require 2-3 working days to process returns, regardless of whether the item was shipped from our US warehouse or distant warehouses.

Customized items, such as gift items with engraving or personalized photo frames, are sold exclusively and are considered final sale. We do not accept returns or refunds for customized items under any circumstances, as they cannot be resold. However, if a personalized item is delivered faulty or defective, we cover replacement including shipping costs. Customers must inform us via email at hello@99fab.com with their order number within 48 hours of delivery for any issues with personalized items.

If a customer enters incorrect engraving information, we do not accept return or refund requests. However, if we engrave incorrect information due to our error, we cover the cost of replacement shipment. Customers must inform us via email at hello@99fab.com with their order number within 48 hours of delivery for any issues with personalized items.

Our Buy now, pay later option allows you to make purchases and spread the cost over time. With this option, you can select the items you want to buy and choose a payment plan that suits your budget. For more details and eligibility criteria, please visit our Financing page.

By choosing our Buy now, pay later option, you can enjoy the convenience of making purchases upfront and paying for them in installments. This flexibility allows you to manage your finances more effectively while still getting the items you need. To learn more about the benefits and terms of this option, please refer to our Financing page.

To share your thoughts with us, simply navigate to the Contact Us page on our website. There, you'll find a feedback form where you can input your comments, suggestions, or concerns. We value your feedback as it helps us improve our services and enhance your shopping experience at 99FAB®.

We welcome feedback on various aspects of your experience with 99FAB®. Whether you have suggestions for improving our website's functionality, encounter issues while browsing or making a purchase, or wish to provide insights into our product selection or customer service, we encourage you to share your thoughts with us. Your feedback enables us to address any shortcomings and better serve your needs.

Each month, we randomly select one lucky customer who has provided feedback through our form. This feedback could be related to any aspect of their experience on our website or with our products. As a token of our appreciation for their valuable input, the selected customer receives a special reward—a 20% discount for their next order. We believe that by incentivizing feedback, we can foster a culture of engagement and continuously improve our services based on our customers' insights at 99FAB®.