99FAB Help Center

Placing order at 99FAB is easier than surfing social media in just simple 5 step. You just need to click on "ADD TO CART" button on product page. Immediately you can see your cart slide down with all details. In your cart you can increase or decrease your item quantity. 

1. Click on "CHECK OUT" button to proceed on checkout.
   
2. Follow the on screen instruction.
   
3. Insert your Name, email and shipping address.
   
4. If your billing address is different than your shipping address then select "Use a different billing address".
   
5. Insert your payment details and complete your order.
   

Your connection to this site (99fab.com) is encrypted and authenticated using a strong protocol (TLS 1.2), a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).

All order details will be emailed to the customer as soon as the order completed. Also tracking number will be emailed to the customer as soon as the tracking information becomes available.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 25% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

We serve customers all around the world and every country has it different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his country.

99FAB  OFFERS FREE SHIPPING ON ALL ORDERS TO USA & UK, NO MINIMUM PURCHASE. ENJOY FREE SHIPPING ON 99FAB ON ALL ORDERS TO USA & UK

FOR INTERNATIONAL CUSTOMER WE ALSO OFFER FREE SHIPPING ON ALL ORDERS ABOVE $75

Many of our items are sourced in bulk from global suppliers, so our products usually take between 15-45 days to arrive, though in extremely rare circumstances can take longer. Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives.  

Shipping is via local postal services once dispatched from the origin, and hence shipping times can vary seasonally. 

Standard shipping is $7.99 worldwide per item with the exception of promotions that offer FREE SHIPPING. Because all of our products are shipped directly from our suppliers all items are shipped out separately unless you buy two or more of the same product.

Delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order. 

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

All of items will be shipped out within 2-5 working days upon cleared payment (except Weekends and Holidays)

We usually ship items by china Air post,HongKong post, EMS, UPS, DHL and you will have a tracking number.

Approximate shipping time to different regions as follows:

Delivery time is approximate 16–25 working days to most of UK and USA destinations.

• United States (16-25 working days )
• United Kingdom/ Australia (19-28 working days)
• Brazil/ South America/ Italy (May take up to 4-6 weeks due to customs inspection)
• France/ Spain/ Germany/ Eastern/ Western Europe/ Other countries (May take up to 3-4 weeks due to customs inspection)

The information is provided by the shipping company. Note that delivery time may vary, particularly during strict customs check and periods. Shipping time via EMS: 5-8 working days.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at "hello@99fab.com".

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

All tracking number will be emailed to the customer as soon as the tracking information becomes available. Due to high-season demand our support staff may be delayed in delivering you the tracking information, if you haven't received your tracking number within 10 days of purchase please contact us at "hello@99fab.com".

You can track your order here Track Your Order

Your purchases may come from various locations, and may arrive to you in more than one package. We try our best to only send you one package. 

Returns accepted if product not as described within 14 days of delivery for a full refund, buyer pays return shipping. Items should be returned in their original product packaging. Please include your contact information so we can contact you once we receive the returned order.

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact with us to resolve these problems (according to the specific product set of returns guarantees). You will then be able to request a full refund and return the item, or keep the item and agree a partial refund. Please note buyer pays return shipping

Please note: Once the item is loaded onto the truck, you give up all right and title to the item. Delivery personnel are not authorized to return the item from you. Even if you choose to return your purchase, the item cannot be reclaimed.

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@99fab.com.

1. All products come with a FREE replacement warranty for 14 days from purchase (some electronic products have extended warranty for up to 1 year - please check the specific product page for details). IF your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
   
2. If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
   
3. For defective or faulty products, please take photos or videos and email us at hello@99fab.com - we will replace or refund your purchase after confirmation.
   
4. PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product. 
   
5. Unless the error is on our end, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.